We help you focus on expanding your business while reducing expenses and avoid dealing with software upgrades and maintenance issues in-house.
With LabForty, your project is managed by experts during every step. Your project is unique, and we acknowledge this by adopting a tailored strategy. This ensures that your specific goals and requirements are met with precision and care.
Our Priority Service guarantees your service requests are treated with the highest priority. Customers will always receive a response to requests within two hours.
Live monitoring is essential to deliver always-on web applications and seamless end-user experiences. Our service identifies performance issues early and provides root cause analysis.
Updates are crucial to keeping your software secure and fast. Our support and maintenance contracts ensure your business is always up to date, and always ready to grow.
We can prepare a custom support and maintenance plan tailored to your company’s needs and the software you run. This is the most efficient way to reduce internal responsibilities and plan expenses.
To keep up with trends and technological advancement your software needs to evolve as well. Whether it’s keeping up with design trends or adding new functionality to better meet your clients’ needs, LabForty is here to help.
With LabForty, your project is managed by experts during every step of development. Our team takes a customized approach to each project, from project discovery to launch and ongoing support.
Often referred to as “bug” maintenance, corrective maintenance corrects user reported errors in source code. This is the most urgent type of software maintenance. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, or regulatory compliance.
Often referred to as “bug” maintenance, corrective maintenance corrects user reported errors in source code. This is the most urgent type of software maintenance. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, or regulatory compliance.
Focused on iteration, perfective maintenance is defined as engineering after delivery in order to elevate the functionality and/or performance of software. Spurred by user feedback, perfective maintenance accounts for the implementation of new features based on user submissions.
For start-ups, outsourcing support tasks is the best way to reduce your time to market, efforts, and expense. Established institutions, on the other hand, benefit from being able to focus their teams on operations, insight generation, and expanding to new markets.
You will always get a response within two hours. Any time of day. Every day of the week.
After receiving your support request, our goal is to find and implement the correct solution as fast as possible. We will schedule a meeting with you to discuss the current state of your software product and any other potential factors that may be playing a role in causation.
Once our support team understands all potential impacts, we assess your systems to identify the root cause. We will review each line of code, as well as identifying other possible causes like out-of-date subscriptions and malware.
Our software engineers often identify several solutions. We scope out all potentially affected features to ensure code adjustments do not cause any other issues, then provide a recommendation and review all options with you to determine the correct route of resolution.
Our Technical Support Lead produces bug triage tickets for our support team to begin working on immediately. By utilizing debugging tools, review logs, and drilling down to all lines of code, our support team works to resolve each error described in your support request.
Once we verify all features and functions are stable and operating as intended in our test environment, we deploy the bug fixes to live production. Once the fix is live, we’ll ask for your sign-off before closing the request.
Industry-leading support, right out of the box.
Your requests
are
treated
with the highest priority
Certificates & software updates
Performance scans
Weekly backups
Server maintenance
Updates to web content as needed
Response within 72 hours
3 hours of support time
Free SSL Certificate
Certificates & software update
Security monitoring
Performance scans and optimization suggestions
Weekly backups
Server maintenance
Updates to web content as needed
Response within 48 hours
12 hours of support time
Free SSL Certificate
Free CDN
Certificates & software updates
Performance scans and optimization suggestions
SEO consulting
Weekly backups
Updates to web content as needed
40 hours of support time
Hosting included
Dedicated account manager
Security monitoring
User experience testing and optimization suggestions
Browser and device testing
Server maintenance
24/7 response within 2 hours
